Returns & Cancellation Policy
We know that you will be pleased with your purchases from Bear Hobbies. However, there may be occasions when you need to return an item to us.
If you wish to return a Product to us, you can do so within 14 days of receipt except for Books & Magazines. You must first email us prior to returning your goods.
Any Returns must be returned in the same condition as sold and will need to be Returned to us at the customers expense. Please Note when goods are returned it is the customers responsibility for any postal losses or damages as we can only refund on receipt of the sold goods in satisfactory condition. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. Please return to:Bear Hobbies2 Chislett GardensSandhurstBerkshireUNITED KINGDOMGU47 8EX
If you have cancelled the contract and you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value..
In the case you receive a faulty or incomplete item, again email us and we will rectify the problem in accordance with your legal rights. We cannot except any returns of Books, Magazines, Paints, Glues, Putties & Weathering products or part made Kits including Kits that have been opened and packaging materials removed.
When you place an order to purchase a product from Bear Hobbies we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.